SOCIAL MEDIA POLICY


Twitter and Facebook
Zero Suicide Alliance uses Twitter and Facebook, free messaging services offered by third parties, as tools in its efforts to communicate clearly, quickly and in an engaging manner to people interested in our work.

You can follow us on:

Twitter: https://twitter.com/Zer0Suicide
Facebook: https://www.facebook.com/ZeroSuicideAlliance/

Facebook and Twitter content delivered by Zero Suicide Alliance includes (but is not limited to):

  • links to news releases, blog posts, videos, guidance and other approved, publicly available material
  • links to relevant information produced and published elsewhere (work of NHS, other healthcare organisations, charities and other suicide prevention services/networks, patient organisations, researchers, news organisations and others). This can include videos, blog posts, and retweets (RTs) from other Twitter users. (See below for our policy on RTs.)
  • interesting facts, quotes or observations related to our work
    topical questions related to our work intended to provoke discussion.

Retweets (RTs) and Likes

Tweets we repeat (RTs) and posts we like do not imply endorsement on the part of the Zero Suicide Alliance team. We may retweet news, links and personal observations we believe are relevant to the work we do.

Following
The Zero Suicide Alliance teams decision to follow a particular Twitter user or page does not imply endorsement of any kind. We follow accounts on Twitter and like Facebook pages that we believe are relevant to our work. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) who comment on Zero Suicide Alliance related issues.

Availability
We commit to updating and monitoring our Twitter and Facebook accounts during regular office hours: 09:00 – 17:00, GMT. However, like many Twitter and Facebook users, we may monitor and respond at other times of the day. We accept no responsibility for lack of service due to Twitter and Facebook downtime.

@Replies and Direct Messages
We will read all @replies and Direct Messages sent to us and, when possible, will respond to them. Please note that, due to the volume of traffic on our Twitter account, it is not always possible to respond and we encourage users to use other ways to contact us if their question or comment requires urgent attention.

Complaints, Media Requests and Personal Issues
We encourage you to follow traditional channels to make a media request, Freedom of Information (FOI) request or complaint. See details of other ways to contact us.

Staff Tweeting
Some Zero Suicide Alliance team members and/or partners tweet under their own names or pseudonyms. Despite their professional affiliation with the Zero Suicide Alliance, their tweets do not represent the official position of the Alliance, and should be considered the product of each individual as a private citizen.

If you have questions about this policy, please contact us via email.