Social Media

Zero Suicide Alliance uses Twitter, Instagram, LinkedIn and Facebook and free messaging services offered by third parties as tools in its efforts to communicate clearly, quickly and in an engaging manner to people interested in our work.

You can follow us on:

Twitter

Facebook

Instagram

Social media content delivered by Zero Suicide Alliance includes, but is not limited to:

  • Links to news releases, blog posts, videos, guidance and other approved, publicly available material.
  • Links to relevant information produced and published elsewhere, such as the work of the NHS, other healthcare organisations, charities, suicide prevention services/networks, patient organisations and researchers. This can include videos, blog posts, and retweets (RTs) from other Twitter users (see below for our policy on RTs.)
  • Interesting facts, quotes or observations related to our work supported by academic and anecdotal resources.
  • Topical questions related to our work intended to provoke discussion.
  • Photos and images
  • ZSA updates

Retweets (RTs), Shares and Likes

We may 'retweet', 'share' and 'like' news posts, links and personal observations we believe are relevant to the work we do.  This activity does not imply that the Zero Suicide Alliance endorse this material.

Following

The Zero Suicide Alliance team's decision to follow a particular user or page does not imply endorsement of any kind. We follow/like accounts on Twitter, Instagram and Facebook that we believe are relevant to our work. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) who comment on Zero Suicide Alliance related issues.

Availability

We commit to updating and monitoring our social media accounts during regular office hours: 09:00 – 17:00, GMT. However, like many users, we may monitor and respond at other times of the day. We do not accept responsibility for lack of service due to Twitter and Facebook downtime.

@Replies and Direct Messages

We will read all @replies and Direct Messages sent to us and, when possible, will respond to them. Please note that due to the volume of traffic on our Twitter account, it is not always possible to respond and we encourage users to use other ways to contact us if their question or comment requires urgent attention.

Complaints, Media Requests and Personal Issues

We encourage you to follow traditional channels to make a media request, Freedom of Information (FOI) request or complaint. See details of other ways to contact us.

Staff Social Media

Some Zero Suicide Alliance team members and/or partners use social media platforms under their own names or pseudonyms. Despite their professional affiliation with the Zero Suicide Alliance, their activity on their personal accounts does not represent the official position of the Alliance, and should be considered as the product of each individual as a private citizen.

If you have questions about this policy, please contact us via the contact us page.