Background and Aims

As part of the Urgent and Emergency Care Vanguard programme in Cambridgeshire and Peterborough, a pilot scheme commenced in September 2019 to extend the NHS 111 service to those experiencing a mental health crisis.


The pilot enabled people who are experiencing a mental health crisis to dial the NHS urgent medical advice number and chose option 2 which will put them through to a member of Cambridgeshire and Peterborough NHS Foundation Trust’s First Response Service.

Specially trained mental health staff will speak to callers and discuss their mental health care needs instead of them having to go to accident and emergency departments of local acute hospitals.

Additional Information

You can find our more about the extended NHS 111 Service by accessing the Mind Charity article.

The aim of the ZSA Case Studies is to introduce users to a range of examples of new and innovative practice, with the broad aim of working to support people with their mental health, bring awareness to and help prevent incidence of suicide. Please seek further information by contacting the ZSA and appropriate professional input prior to making a decision over its use.

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Content last updated: 08/03/2021

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