Common questions about our training

If you cannot find the answer to your question, please contact us. 

The ZSA training is online e-learning, completely free and can be accessed at any time on our website with no sign up required. You can browse our modules on our training page. 

At the end of our training, you will be asked to provide a name for a certificate. If you cannot find your certificate, please check your downloads folder on your computer. Before you close down the training window, please check that you have spelt your name correctly, if you haven’t you can retype your name and download another certificate.

 

If you still cannot access your certificate, please contact us and provide the following information:

Your full name

The name of the course(s) you completed

The date you completed the training

The ZSA training has been developed to be as user friendly and accessible as possible. However, the training has not been designed for young people specifically. You can learn about each of our courses on our training page.

Yes. We can be commissioned to provide our expert-led in-person training within the UK. 

Find out more about in-person training.

Yes, you are able to commission/fund us to deliver virtual training. 

Find out more about our virtual training.

 

Previously, we were able to make our training SCORM files available for free to ZSA member organisations to host on their own learning platforms. Unfortunately, due to financial constraints, we're no longer able to provide these files for free. 

In January 2026, we introduced our new e-learning package which includes the purchase of a three year license so that organisations can use a corporate version of our training course which includes customisation options and enables organisations to demonstrate staff training uptake. 

Find out more about our e-learning package.

If you are experiencing any issues with the ZSA training, please make sure that you are using a supported browser. For the best experience, we recommend using Google Chrome. Our training modules will not work on Internet Explorer as it is no longer a supported browser.

For any other issues, please contact us.