Type of Entry: Helplines, text lines, chat bots
Name: ChatHealth
Date added: 15 January 2021
Delivery type: Text messaging
Owned by: Leicestershire Partnership NHS Trust
Contact: N/A
Website: ChatHealth
Cost: No
Target audience: Anyone

Core Elements

Specific Target Audience:

  • Young People aged 11-19

  • Parents and carers of children aged 5-19

  • Parents and carers of children aged 0-5

​​​​​​Features & Functions:

  • Safe and secure messaging service.

  • Anonymous and confidential help and advice.

  • Staffed by healthcare professionals including school nurses, health visitors & mental health practitioners.

  • Not a crisis line – healthcare professionals using ChatHealth usually aim to reply back within one working day.

  • Bounceback replies confirm receipt of message.

  • Messages will not be seen by healthcare professionals outside of normal working hours.

A list of all ChatHealth messaging helplines that are available across the UK can be found on the ChatHealth website.

Supporting Rationale

Please see the ChatHealth website.

Product Evaluation

  • ChatHealth Impact Report

  • Winner at 2020 Nursing Times Award

  • ChatHealth supported as a high-impact innovation by the AHSN Network and the NHS Innovation Accelerator.

  • Winner at 2022 Innovation Champion of the Year 2022

To see more awards ChatHealth have won, visit the ChatHealth website.


N/A - this tool is not an app


  • Implemented by more than 70 NHS Trusts and healthcare organisations across the UK.  
  • Part of the NHS Innovation Accelerator (NHS) programme

  • Accredited by the East Midlands Academic Health Science Network


  • NICE
  • NHS Digital
  • Gov.uk
  • The King’s Fund

Data Protection Considerations

A Data Protection Impact Assessment (DPIA) has been completed for this product which details the data security requirements within the General Data Protection Regulation (GDPR). 

Additional Information

If you would like to add anything extra - contact us

The aim of the ZSA Resources is to introduce users to a range of existing and new resources with a connection to supporting people with their mental health, bring awareness to and help prevent incidences of suicide.  The ZSA do not endorse individual resources but instead aim to present standardised information to enable the user to make an informed decision over its use.

For more information on ZSA Resources, please refer to ZSA Policies.

Content last updated: 03/11/2022.

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