Type of Entry: Helplines, text lines, chat bots
Name: ChatHealth
Date added: 15 January 2021
Delivery type: Text messaging
Owned by: Leicestershire Partnership NHS Trust
Contact: N/A
Website: ChatHealth
Cost: No
Target audience: Anyone

Core Elements

Specific Target Audience:

  • Young People aged 11-19

  • Parents and carers of children aged 5-19

  • Parents and carers of children aged 0-5

​​​​​​Features & Functions:

  • Safe and secure messaging service.

  • Anonymous and confidential help and advice.

  • Staffed by healthcare professionals including school nurses, health visitors & mental health practitioners.

  • Not a crisis line – healthcare professionals using ChatHealth usually aim to reply back within one working day.

  • Bounceback replies confirm receipt of message.

  • Messages will not be seen by healthcare professionals outside of normal working hours.

A list of all ChatHealth messaging helplines that are available across the UK can be found on the ChatHealth website.

Supporting Rationale

Please see the ChatHealth website.

Product Evaluation

Rating

N/A - this tool is not an app

Recommendations

  • Implemented by more than 50 NHS Trusts and healthcare organisations.  
  • Part of the NHS Innovation Accelerator (NHS) programme

  • Accredited by the East Midlands Academic Health Science Network

Endorsements

  • NICE
  • NHS Digital
  • Gov.uk
  • The King’s Fund

Data Protection Considerations

A Data Protection Impact Assessment (DPIA) has been completed for this product which details the data security requirements within the General Data Protection Regulation (GDPR). 

Additional Information

If you would like to add anything extra - contact us

The aim of the ZSA Resources is to introduce users to a range of existing and new resources with a connection to supporting people with their mental health, bring awareness to and help prevent incidences of suicide.  The ZSA do not endorse individual resources but instead aim to present standardised information to enable the user to make an informed decision over its use.

This resource content was developed and approved in collaboration with the resource owner. If you would like to update this content, please contact us.

For more information on ZSA Resources, please refer to ZSA Policies.

Content last updated: 25/01/2021.

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