Type of Entry: Helplines, text lines, chat bots
Name: CALM Helpline
Date added: 1 May 2020
Delivery type: Phone
Owned by: Campaign Against Living Miserably (UK)
Cost: No
Target audience: Anyone

Core Elements

The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths every day.

CALM offer helpline and webchat services to everyone who needs support:

CALM provides:

  • Free helpline and webchat which are open 5pm till midnight, every day, 365 days a year.
  • Offer practical support and vital intervention for those in crisis. 
  • One to one communication, the webchat uses the same trained staff
  • Instant response to web chat contact
  • All calls are confidential and anonymous – no contact details are displayed to call handlers


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CALM has handled more than 120,000 calls and web chats in 2019.  As stated in annual report, CALM have have prevented 710 suicides in 2018/19 and 1,920 since 2015/16.

Note: This claim is made on premise that: “…calls or chats in which the caller has been actively suicidal, with the threat of imminent suicide and where the helpline worker believes that the caller has stepped back from suicide, or where CALM has successfully enabled emergency services to respond.”  

Data Protection Considerations

All calls are confidential and anonymous – no contact details are displayed to call handlers.

The aim of the ZSA Resources is to introduce users to a range of existing and new resources with a connection to supporting people with their mental health, bring awareness to and help prevent incidences of suicide.  The ZSA do not endorse individual resources but instead aim to present standardised information to enable the user to make an informed decision over its use.

For more information on ZSA Resources, please refer to ZSA Policies.

Content last updated: 02/11/2022.

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