Accessibility statement 

This accessibility statement applies to the Zero Suicide Alliance website, and any sub domains of the website. 
This website is run by the Zero Suicide Alliance. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The Hotjar feedback tool cannot be resized and the colour contrast is also not changeable. This is outside of our control, as Hotjar sits on the website as an external element only. Should visitors wish to provide feedback on their experience of using the website they can do so using any of the contact methods demonstrated on the site. All comments are taken and we will respond to let you know how we are handling your suggestions. 
  • The policies page displays an ‘Iframe’ which is a window onto an external site owned by the National Suicide Prevention Alliance. Although all elements around this frame can be changed using the accessibility tool bar, the page within the frame is not affected. This is because essentially the frame works like a window looking out to the other site, and everything that happens through that window is not under our control. Should visitors wish to access the information on the website which is within the frame they can do so by clicking the links outside of the frame which link to the site directly in another window, there they can engage with the website as they would normally. Our website will still be available on another tab to return to. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can request these through the contact us page, use the email icon on the right side of every page, or email us on 

At the moment we are only able to respond to email contacts, however should you require a different form of communication this can be requested through the contact us form, for example if you provide a mobile number and request us to respond using that, we will endeavour to respond this way. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the team at , if you use a subject line stating accessibility this can help us flag your email for action. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Zero Suicide Alliance is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AAA standard. More details on the Web Content Accessibility Guidelines (WCAG 2.1) are available on the webiste.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 
We will endeavour to ensure any new PDFs or Word documents we publish will meet accessibility standards. As we share information provided by other sources and in some instances display other organisations websites through our own through the use of an iframe, for example of the NSPA website, it is not always possible to ensure that these elements meet the WCAG 2.1 standard, as they are outside of our control. 

Preparation of this accessibility statement

This statement was prepared on 29 April 2020. 
This website was last tested on 29/4/20. The test was carried out by Frank Designs Ltd. 


The Ivent platform is under constant review in terms of WC3/WCAG compliance. It meets AA standard with audio screen readers able to read text on the page, navigations are designed to give a clear indication of where the links take them and the UI design is assessed at the beginning of the process to ensure compliance. After each push of new featuyres and upgrades the system, ios tested on a2 weekly basis that IVENT can meet compliance on the testing environment. There is some responsibility on the ZSA to provide and upload content that meets the AA compliance standards, which the ZSA take seriously and we work with IVENT and others to support the accessibility of our data.