Accessibility Statement

This accessibility statement applies to the Zero Suicide Alliance (ZSA) website, and any sub domains of the website. 

The ZSA want as many people as possible to be able to use the website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

The ZSA have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

Extent of accessibility

The ZSA have undertaken extensive accessibility testing of the general functions of the website. Not all elements, pages and individual products are fully accessible. This currently includes passworded protected content which forms part of the beta release of ZSA Resources products. Further details are provided below:

Hotjar feedback tool

  • The Hotjar tool cannot be resized and the colour contrast is also not changeable.
  • The Hotjar tool will read as ‘survey’ if using a screen reader. This button also does not have a text node.
  • Navigating Hotjar using a keyboard can be difficult, as clicking through with the 'Next' button does not reposition your focus - so by moving on, you move outside of Hotjar.

The details listed above are outside of the ZSA’s control as Hotjar sits on the website as an external element only. Should users wish to provide feedback on their experience of using the website, they can do so using any of the contact methods offered on the website. All comments are taken into consideration, and will provide you with a response.

ZSA Resources – Social Risk Factor Map

  • The ZSA Social Risk Factor Map is accessible on Chrome (on all devices), Edge (on all devices) and Safari (iPhone and iPads). However, the map is not accessible on Internet Explorer (on all devices).
  • The Social Risk Factor Map may not be accessible to people who do not have java installed on their device. We therefore provide the ability for users to download the data that is included within the map in a spreadsheet format through the use of a box link below the frame that contains the map (i.e. CSV or XLS file).
  • The Social Risk Factor Map is not directly accessible for website users who require the user of a screen reader device. The maps are built by an external client and we cannot make adjustments. We therefore provide the ability for users to download the data that is included within each map in a spreadsheet format (i.e. CSV or XLS file). This can be accessed through the use of a box link below the frame that contains each map.

ZSA Resources - Suicide Prevention Resource Map (password protected content)

  • Product is currently password protected, with access provided to a restricted list of member organisations for the purpose of testing out the content prior to full release.
  • The ZSA Suicide Prevention Resource Map page within our ZSA Resources displays an ‘Iframe’ which is a window onto an external site owned by the NHS Benchmarking Network (NHSBN). Although all elements around this frame can be changed using the accessibility tool bar, the page within the frame is not affected. This is because the content within being hosted directly by NHSBN and therefore is not under ZSA control.  
  • The Suicide Prevention Resources Map is accessible on all platforms include Chrome (on all devices), Internet Explorer (on all devices), Edge (on all devices) and Safari (iPhone and iPads).
  • The Suicide Prevention Resource Map is not directly accessible for website users who require the user of a screen reader device. The maps are built by NHSBN which utilise software that we cannot make adjustments to. As an alternative, we provide the ability for users to download the data that is included within the map within a spreadsheet format (i.e. CSV or XLS file). This can be accessed by a box link below the frame that contains the map.

ZSA Resources - Dashboards (password protected content)

  • Product is currently password protected, with access provided to a restricted list of member organisations for the purpose of testing out the content prior to full release.
  • ZSA Dashboards are accessible on Chrome (on all devices), Edge (on all devices) and Safari (iPhone and iPads). However, dashboards are not accessible on Internet Explorer (on all devices).
  • For anyone who may experience difficulties in accessing dashboard content, we provide the ability for users to download the data that is included within a spreadsheet format. This can be accessed by a button below the sections that contain the dashboard content.

ZSA Resources - Workspaces (accessible to registered workspace users only)

  • Only accessible to users who have registered with workspaces. Registration requires use of an e-mail address and activation of account.
  • ZSA Workspaces are accessible on all platforms include Chrome (on all devices), Internet Explorer (on all devices), Edge (on all devices) and Safari (iPhone and iPads).

ZSA Resources – Policy documents

  • The policies page within our ZSA Resources section includes an ‘Iframe’ which is an embedded window linked to an external website owned by the National Suicide Prevention Alliance (NSPA). Although all elements around this frame can be changed using the accessibility tool bar, the page within the frame will not affected due the content within being hosted directly from the NSPA’s resource section on their website NSPA resources. Should users wish to directly access the information on the NSPA website, they can do so by following the link provided in the introduction text. This opens the website in a new tab. The ZSA policy document page will still be available on the original tab.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can request these through the contact us page, use the email icon on the right side of every page, or email the ZSA directly on: Contactus@zerosuicidealliance.nhs.uk 

The ZSA are currently only able to respond to email contacts, however should you require a different form of communication this can be requested through the contact us form. For example, if you provide a mobile number and request communication through this method, the ZSA will endeavour to respond this way. 

Reporting accessibility problems with the ZSA website

The ZSA are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the team at Contactus@zerosuicidealliance.nhs.uk. Please state ‘accessibility’ in the subject line to enable the ZSA to flag your email for prompt action. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the ZSA respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Accessibility requirements

The ZSA are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. More details on the Web Content Accessibility Guidelines (WCAG 2.1) are available on the W3 website.


Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The ZSA endeavour to ensure any new PDFs or Word documents published will meet accessibility standards. As the ZSA share information provided by other sources, and in some instances display other organisations’ websites via the ZSA website (e.g. the NSPA), it is not always possible for the ZSA to ensure that these elements meet the WCAG 2.1 standard as they are outside of the ZSA's control. 

Preparation of this accessibility statement

This statement was prepared on 9 April 2021. 

This website was last tested on 12 January 2021 by Frank Designs Ltd. 

Further testing has been undertaken by the ZSA team as new content has been developed between 12 January 2021 and the date that this statement was prepared.

The Ivent platform is under constant review in terms of WC3/WCAG compliance. It meets AA standard with audio screen readers able to read text on the page, navigations are designed to give a clear indication of where the links take them and the UI design is assessed at the beginning of the process to ensure compliance. After each push of new featuyres and upgrades the system, ios tested on a2 weekly basis that IVENT can meet compliance on the testing environment. There is some responsibility on the ZSA to provide and upload content that meets the AA compliance standards, which the ZSA take seriously and we work with IVENT and others to support the accessibility of our data.