Disclaimer and liabilities

The Zero Suicide Alliance (ZSA) website and all the associated content, resources, case studies and practical help contained or downloaded within (collectively the “ZSA Platform”) has been prepared by and is the sole intellectual property of Mersey Care NHS Foundation Trust or their licensors (the “Creators”).  The ZSA Platform is provided free of charge by the Creators to you for personal use and for general information purposes only.  Use of the ZSA Platform is at your own risk.  Whilst the ZSA Platform has been prepared using reasonable care and skill, no representations or warranties, express or implied, are made by the Creators concerning the applicability, suitability, accuracy or completeness of any of the information or content forming part of the ZSA Platform.

The ZSA Platform is provided on an “as is” basis and none of information that the Creators provide as part of the ZSA Platform should be used for anything other than general information purposes. The information provided is in no way a substitute for specialist or professional advice or medical treatment and you must always obtain specialist or professional advice before taking, or refraining from, any action based on the ZSA Platform.  Never disregard any specialist or professional advice or delay in seeking it because of something you have read on the ZSA Platform.

To the fullest extent permitted by law, the Creators accept no responsibility whatsoever for your use of the ZSA Platform.  The Creators shall not be liable in any way whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any liability, loss, cost, charges or other damages incurred as a result of the use of the ZSA Platform.  The Creators do not exclude or limit in any way their liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Aims

Resources included within the ZSA Resource Website are displayed for the purposes of introducing users and our members to a range of new and emerging resources. The ZSA make considerable efforts to ensure that resources on the ZSA website align with its aims in building awareness of mental health and suicide, working to prevent incidences of suicide.

The ZSA does not endorse individual resources or make any assurances about their evaluation status (i.e. safe, valid, effective). Instead the ZSA aims to present a standardised set of information about each resource, enabling transparency and comparisons to be made. 

Whilst every effort is made to ensure that the details contained on this website are correct, it is the responsibility of the user of the ZSA website to read the information that accompanies each displayed resource prior to making a decision over its use.  The resource owner has full authority and permissions of their resource. Please seek further information from the resource owner and other appropriate professional parties in order to make an informed decision over its use. 

Content development process

Prior to publication of resources on the ZSA Resource website, resources undergo a due diligence check by the ZSA Resources Lead with support of ZSA team members. Resources may be brought to ZSA attention through contact from resource owners or as a product of other ZSA work. The due diligence process involves an initial review of the resource and evaluating whether it aligns with ZSA aims of promoting a population approach to mental health, suicide awareness/prevention and postvention. 

Resources owners are encouraged to complete a standardised form covering a variety of aspects about the resources, including: basic details, core elements, supporting rationale, evaluations, recommendations, endorsements, data protection considerations. Depending on the type of resource (e.g. digital tool, training programme), information sought may differ slightly in order to be most appropriate. 

Whilst every effort is made to develop content in collaboration with resources owners, content may be developed using publicly available information presented in an objective format. In either case, this is noted at the bottom of each published resource.

The ZSA resource team aim to routinely review and update content in accordance with resource developments and from correspondence with resource owners. Whilst every effort is made, we cannot guarantee that information is accurate and up-to-date.

Access to this content is currently limited to authorised users who have been allocated a password.

Aims

Case studies included within the ZSA Resource Website are displayed for the purposes of introducing users and our members to a range of examples of good practice. The ZSA make considerable efforts to ensure that case studies on the ZSA website align with its aims in building awareness of mental health and suicide, working to prevent incidences of suicide.

The ZSA aims to present a standardised set of information within each case study, enabling transparency and comparisons to be made.  Whilst every effort is made to ensure that the details contained on this website are correct, it the responsibility of the user of the ZSA website` to read the information that accompanies each case study and seek appropriate professional input prior to making a decision over its use.  Please seek further information by contacting the ZSA, and if appropriate, you will be put in touch with the case study owner. 

Content development process

Prior to publication, case studies undergo a due diligence check by the ZSA Resources Lead with support of ZSA team members. Case studies may be brought to ZSA attention through contact from case study owners or as a product of other ZSA work. The due diligence process involves an initial review of the case study example and evaluating whether it aligns with ZSA aims of promoting a population approach to mental health, suicide awareness/prevention and postvention.

Whilst every effort is made to develop content in collaboration with case study owners, content may be developed using publicly available information presented in an objective format. In either case, this is noted at the bottom of each published case study.

The ZSA resource team aim to routinely review and update content in accordance with case study developments and from correspondence with case study owners. Whilst every effort is made, we cannot guarantee that information is accurate and up-to-date.

Aims

The Need Urgent Help? resource within the ZSA Resource Website has been designed for the purpose of supporting users, or individuals in contact with users who seek mental health support, to access information and be signposted to professional help. The ZSA aims for the resources to be helpful to the user, but does not provide any assurances preventing harm. If the user or another person is seen to be at immediate risk we strongly recommend urgent consultation with a healthcare professional.

Content development process

Resources included within the Need Urgent Help? Section on the ZSA website undergo the same due diligence process as ZSA Resources (see ZSA Resources Policy).

The ZSA may also signpost users to helpful information about mental health, suicide, and the factors that can contribute to poor psychological wellbeing and reaching crisis. Whilst the ZSA make every effort to source information from reliable sources, we cannot guarantee that information is accurate and up-to-date.

The ZSA uses Twitter, Instagram, LinkedIn and Facebook and free messaging services offered by third parties (e.g. Zoom, Skype, Microsoft Teams) as tools in its efforts to communicate clearly, quickly and in an engaging manner to people interested in our work.

You can follow us on:

Social media content delivered by ZSA includes, but is not limited to:

  • Links to ZSA training modules
  • Links to news releases, blog posts, videos, guidance and other approved, publicly available material.
  • Links to relevant information produced and published elsewhere, such as the work of the NHS, other healthcare organisations, charities, suicide prevention services/networks, patient organisations and researchers. This can include videos, blog posts, and retweets (RTs) from other Twitter users (see below for our policy on RTs.)
  • Interesting facts, quotes or observations related to our work supported by academic and anecdotal resources.
  • Topical questions related to our work intended to provoke discussion.
  • Photos and images
  • ZSA updates

Retweets (RTs), Shares and Likes

We may 'retweet', 'share' and 'like' news posts, links and personal observations we believe are relevant to the work we do.  This activity does not imply that the ZSA endorse this material.

Following

The ZSA team's decision to follow a particular user or page does not imply endorsement of any kind. We follow/like accounts on Twitter, Instagram and Facebook that we believe are relevant to our work. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) who comment on ZSA related issues.

Availability

We commit to updating and monitoring our social media accounts during regular office hours: 09:00 – 17:00, GMT Monday to Friday. However, like many social media users, we may monitor and respond at other times of the day. The ZSA also schedule in out of office hours messaging (including weekends) to reach as wide as audience as possible. We do not accept responsibility for lack of service due to social media service downtime.

Replies and Direct Messages

We will read all replies and direct messages sent to us and, when possible, will respond to them. Please note that due to the volume of traffic on our social media accounts it is not always possible to respond. Therefore we encourage users to use alternative ways to contact us if their question or comment requires urgent attention.

Media Requests 

We encourage you to follow traditional channels to make a media or Freedom of Information (FOI) request. See details below for other ways to contact us.

Staff Social Media

Some ZSA team members and/or partners use social media platforms under their own names or pseudonyms. Despite their professional affiliation with the ZSA, their activity on their personal accounts does not represent the official position of the ZSA, and should be considered as the product of each individual as a private citizen.

If a user of the ZSA website has any concerns or comments in relation to the content, we encourage individuals to reach out by using the contact us page or email the ZSA team on Contactus@zerosuicidealliance.nhs.uk